Why Call Centers Choose TrackScore
Built specifically for the fast-paced environment of call centers and customer service teams
Call Volume Tracking
Monitor daily, weekly, and monthly call volumes across all agents and shifts.
Response Time Metrics
Track average response times, call duration, and efficiency metrics in real-time.
Quality Scores
Incorporate customer satisfaction scores and quality assurance ratings.
Conversion Tracking
Monitor sales conversions, lead generation, and revenue per call.
Team Performance
Compare individual agents, teams, and shifts for comprehensive insights.
Customer Satisfaction
Track CSAT scores, first-call resolution rates, and customer feedback.
Call Center Leaderboard Scenarios
See how call centers use scoreboards to drive specific outcomes and improve performance
Real-time tracking of agent performance throughout the workday
Key Metrics:
Motivate agents to increase sales and upselling during calls
Key Metrics:
Reward agents for exceptional customer service and problem resolution
Key Metrics:
Encourage efficiency while maintaining quality standards
Key Metrics:
Built for Call Center Excellence
Our platform understands the unique demands of call centers, providing specialized features that drive performance and customer satisfaction.
Trusted by Call Center Leaders
See what call center managers say about using TrackScore
“Agent productivity increased by 35% and customer satisfaction scores improved significantly after implementing TrackScore leaderboards.”
“The real-time visibility into agent performance has transformed our coaching approach and team morale.”
Explore Other Industries
See how other industries use TrackScore to drive performance and engagement